Terms of service

Terms of Service

Overview
This website is operated by Lightstone Group Ltd, trading as Lume Paw. Throughout the site, the terms "we", "us" and "our" refer to Lightstone Group Ltd. By accessing our website and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service.

Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorized purpose.

Products and Services
We reserve the right to modify or discontinue products at any time without notice. Prices for our products are subject to change without notice. We make every effort to display our products as accurately as possible, but we cannot guarantee that your device's display of colours will be accurate.

Orders and Payments
We reserve the right to refuse or cancel any order at our discretion. We may limit or cancel quantities purchased per person, per household, or per order. All payments are securely processed through Shopify Payments and/or approved third-party payment providers.

Pricing and Promotions
Promotional offers and discounts (including multi-buy offers) may be changed or withdrawn at any time. Only one automatic discount can be applied per order unless otherwise stated.

Shipping and Delivery
We offer free shipping on all UK orders. Delivery times are estimates only and may vary depending on location, customs, and courier delays. Full details are outlined in our Shipping Policy.

Returns and Refunds
You may return your item within 14 days of delivery. Please refer to our Return & Refund Policy for detailed information regarding eligibility and procedures.

Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only.

Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Lightstone Group Ltd shall not be liable for any indirect or consequential damages arising from the use of our services. Nothing in these Terms affects your statutory rights as a consumer.

Governing Law
These Terms of Service are governed by the laws of England and Wales.

Changes to Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for updates.

Contact Information
For any questions regarding these Terms, please contact us:
📧 info@lumepawpet.co.uk
Lightstone Group Ltd